Coach Competence in Coaching Implementation in SMDP Training Pusdiklat PT. KAI
Abstract
The addition of a coaching program is seen to have a better effect on employees because it prioritizes two-way communication and explores solutions from employees themselves for every problem that arises so that it is considered more effective. This study aims to analyze the relationship between coach competencies seen from the dimensions of active listening, creating awareness, direct communication and coachee learning motivation through a coaching process to achieve a coaching effectiveness. This is in line with the theory that says coaching can be very effective in helping individuals reach their true potential. Descriptive quantitative approach is the method used in this study. Data was collected using questionnaires from 90 respondents taken using a simple random sampling approach. The results showed that the direct communication dimension was the strongest dimension of coach competence, while the motivation to learn in the coachee showed diversity.
Keywords
Full Text:
PDFReferences
Aditya, P. T., Andriyadi, W., & Sidjaya, J. A. (2023). Analisis Manajemen Stratejik: PT Bank Central Asia Tbk (BCA). Jurnalku, 3(1), 56-70.
Andenoro, A. C., Popa, A. B., Bletscher, C. G., & Albert, J. (2012). Storytelling as a vehicle for self‐awareness: Establishing a foundation for intercultural competency development. Journal of Leadership Studies, 6(2), 102-109.
Aribawa, D. (2016). Pengaruh literasi keuangan terhadap kinerja dan keberlangsungan UMKM di Jawa Tengah. Jurnal Siasat Bisnis, 20(1), 1-13.
Baron, L., & Morin, L. (2010). The impact of executive coaching on self‐efficacy related to management soft‐skills. Leadership & Organization Development Journal, 31(1), 18-38.
Boyatzis, R. E. (1982). The competent manager: A model for effective performance. New York, NY: John Wiley and Sons
Brown, S. W., & Grant, A. M. (2010). From GROW to GROUP: theoretical issues and a practical model for group coaching in organisations. Coaching: an international journal of theory, research and practice, 3(1), 30-45.
Brownell, J. The skills of listening-centered communication. In Listening and Human Communication in the 21st Century; Wolvin, A.D., Ed.; Wiley-Blackwell: Oxford, UK, 2010; pp. 141–157.
Budiharjo, A., & Nur, L. Z. (2024). Pengaruh program coaching, mentoring, dan counseling terhadap kinerja karyawan pada pt pln (persero) up3 pekalongan: Penelitian. Entrepreneur: Jurnal Bisnis Manajemen dan Kewirausahaan, 5(1), 213-225.
Dingel, J., & Maffet, M. G. (2020). The effect of job description on employee performance with compensation as an intervening variable (Case Study on Nurse and Medical Doctor of Chicago District). Medalion Journal: Medical Research, Nursing, Health and Midwife Participation, 1(2), 40-57.
Fauzi, A. (2023). Pengaruh Coaching Dan Mentoring Terhadap Kinerja Pegawai. Jurnal Akuntansi Dan Manajemen Bisnis, 3(1), 121-126.
Foster, K., McAllister, M., & O'Brien, L. (2006). Extending the boundaries: Autoethnography as an emergent method in mental health nursing research. International journal of mental health nursing, 15(1), 44-53
Gabbott, M., & Hogg, G. (2001). The role of non-verbal communication in service encounters: A conceptual framework. Journal of Marketing Management, 17(1-2), 5-26.
Gregory, J. B., Beck, J. W., & Carr, A. E. (2011). Goals, feedback, and self-regulation: Control theory as a natural framework for executive coaching. Consulting Psychology Journal: Practice and Research, 63(1), 26.
Hernawan, D., & Muthoifin, M. (2019). Penerapan Metode Ummi Dalam Pembelajaran Al-Qur’an. Profetika: Jurnal Studi Islam, 19(1), 27-35.
Hutami, W. F. (2016). Populasi dan Sampel dalam Penelitian. Jurnal Public Relations Mercu Buana, 1(1), 1-8.
Ikemi, A.; Kubota, S.; Noda, E.; Tomita, S.; Hayashida, Y. Person-centered approach in occupational mental health: Theory, research and practice. Sangyo Igaku Jpn. J. Ind. Health 1992, 34, 18–29.
Ilim, N., Wahyudi, A. K., Kurniadi, F., Hairunnisa, S., & Anshori, M. I. (2024). Pengaruh pengalaman kerja, pelatihan, dan motivasi kerja karyawan dalam meningkatkan kinerja karyawan. Jurnal Manajemen dan Bisnis Ekonomi, 2(1), 39-54.
Iskandar, Y. (2023). Hubungan Self-Efficacy dengan Prokrastinasi Akademik Mahasiswa Semester 5 Fakultas Bisnis dan Humaniora Universitas Nusa Putra (Sebuah Proposal Penelitian). Jurnal Psikologi Dan Konseling West Science, 1(1), 43-52.
Jonsdottir, I.J.; Fridriksdottir, K. Active listening: Is it the forgotten dimension in managerial communication? Int. J. Listening 2020, 34, 178–188.
Kilburg, R. R. (2001). Facilitating intervention adherence in executive coaching: A model and methods. Consulting Psychology Journal: Practice and Research, 53(4), 251.
Kristinsson, K.; Jonsdottir, I.J.; Snorrason, S.K. 2019. Employees’ perceptions of supervisors’ listening skills and their work-related quality of life. Commun. Rep., 32, 137–147.
Kusen, K., Hidayat, R., Fathurrochman, I., & Hamengkubuwono, H. (2019). Strategi Kepala Sekolah Dan Implementasinya Dalam Peningkatan Kompetensi Guru. Idaarah: Jurnal Manajemen Pendidikan, 3(2), 175-193.
Lyons, P., & Bandura, R. P. (2023). Coaching to build commitment for generating performance improvement. Journal of Work-Applied Management, 15(1), 120-134.
Massie, R. (2015). Pengaruh perencanaan karir, pelatihan dan Pengembangan karir terhadap kinerja pegawai pada museum negeri provinsi sulawesi utara. Jurnal Berkala Ilmiah Efisiensi, 15(5). 635-645.
Matin, H. Z., Jandaghi, G., Karimi, F. H., & Hamidizadeh, A. (2010). Relationship between interpersonal communication skills and organizational commitment (Case Study: Jahad Keshavarzi and University of Qom, Iran). European Journal of Social Sciences, 13(3), 387-398.
Mineyama, S., Tsutsumi, A., Takao, S., Nishiuchi, K., & Kawakami, N. (2007). Supervisors‘ attitudes and skills for active listening with regard to working conditions and psychological stress reactions among subordinate workers. Journal of Occupational Health, 49, 81–87
Mogea, T. (2023). The Importance of Human Resources Training to Improve Organizational Performance. CENDEKIA: Jurnal Ilmu Sosial, Bahasa dan Pendidikan, 3(2), 58-72.
Novitasari, D., Asbari, M., Amri, L. H. A., & Hutagalung, D. (2021). Mengelola Komitmen Dosen: Analisis Peran Modal Psikologis dan Leaders Coaching. Value: Jurnal Manajemen Dan Akuntansi, 16(1), 198-213.
Nurdin, A., & Labib, M. (2021). Komunikasi Sosial Generasi Milenial di Era Industri 4.0. Communicatus: Jurnal Ilmu Komunikasi, 5(2), 231-248.
Potgieter, T. E., & Van der Merwe, R. P. (2002). Assessment in the workplace: A competency-based approach. South African Journal of Industrial Psychology, 28(1), 60–66.
Ramdhani, M. A. (2014). Lingkungan pendidikan dalam implementasi pendidikan karakter. Jurnal pendidikan universitas garut, 8(1), 28-37.
Rifiana, A. J., & Agustina, L. (2018). Analisis kejadian stunting pada balita di desa pasirdoton kecamatan cidahu kabupaten sukabumi provinsi jawa barat tahun 2017-2018. Jurnal Akademi Keperawatan Husada Karya Jaya, 4(2). 22-33.
Sari, H. P., & Setiawan, W. H. (2021). Peningkatan Teknologi Pendidik Pesantren Anak Sholeh melalui MEMRiSE: Coaching & Training. Prima Abdika: Jurnal Pengabdian Masyarakat, 1(3), 81-90.
Sari, H. P., & Setiawan, W. H. (2021). Peningkatan Teknologi Pendidik Pesantren Anak Sholeh melalui MEMRiSE: Coaching & Training. Prima Abdika: Jurnal Pengabdian Masyarakat, 1(3), 81-90.
Sari, M., Rachman, H., Astuti, N. J., Afgani, M. W., & Siroj, R. A. (2023). Explanatory survey dalam metode penelitian deskriptif kuantitatif. Jurnal Pendidikan Sains Dan Komputer, 3(01), 10-16.
Sharma, R. (2018). A study on training need analysis of employees. Amity Journal of Training and Development, 3(1), 22-35.
Suriani, N., & Jailani, M. S. (2023). Konsep populasi dan sampling serta pemilihan partisipan ditinjau dari penelitian ilmiah pendidikan. IHSAN: Jurnal Pendidikan Islam, 1(2), 24-36.
Syakur, A., Susilo, T. A. B., Wike, W., & Ahmadi, R. (2020). Sustainability of communication, organizational culture, cooperation, trust and leadership style for lecturer commitments in higher education. Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences, 3(2), 1325-1335.
Thomas, G. (2014). Keterampilan mendengarkan secara aktif dalam komunikasi interpersonal. Humaniora,5 (1), 501-509.
Weer, C. H., DiRenzo, M. S., & Shipper, F. M. (2016). A holistic view of employee coaching: Longitudinal investigation of the impact of facilitative and pressure-based coaching on team effectiveness. The Journal of Applied Behavioral Science, 52(2), 187-214.
Weger, H., Castle, G. R., & Emmett, M. C. (2010). Active listening in peer interviews: The influence of message paraphrasing on perceptions of listening skill. International Journal of Listening, 24(1), 34–49.
Wong, P. T. (2010). Meaning therapy: An integrative and positive existential psychotherapy. Journal of Contemporary Psychotherapy, 40(2), 85-93.
DOI: https://doi.org/10.17509/ijace.v6i1.74671
Refbacks
- There are currently no refbacks.
Copyright (c) 2024 Universitas Pendidikan Indonesia (UPI)
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License View My Stats