THE EFFECT OF ICT ON TOURIST EXPERIENCE IN DKI JAKARTA AS "SMART CITY"

Hery Sigit Cahyadi, Anissa Novriyanti

Abstract


ABSTRAK

Sebagai Ibu Kota, Jakarta adalah salah satu kota di Indonesia yang mengimplementasikan TIK dan mentransformasikannya menjadi kota yang cerdas. Beberapa kegiatan yang berkaitan dengan kebijakan publik telah menggunakan aplikasi TIK yang dikelola melalui pusat komando pemantauan dan evaluasi. Penelitian ini mencoba untuk mengetahui apakah aplikasi TIK yang telah diterapkan mempengaruhi kegiatan bepergian di DKI Jakarta, terutama yang berkaitan dengan pengalaman wisata. Penelitian ini menggunakan teknik analisis data kuantitatif dengan mengambil sampel wisatawan asing dan domestik dari 190 responden masing-masing. Penyebaran kuesioner dilakukan di beberapa tempat wisata utama di DKI Jakarta seperti Monas, Kota Tua, Taman Mini Indonesia Indah, Kebun Binatang Ragunan. Hasil penelitian menemukan bahwa TIK belum memiliki pengaruh yang signifikan terhadap pengalaman bepergian di DKI Jakarta. Tujuan penelitian ini adalah untuk menguji TIK untuk pengalaman wisatawan yang bepergian dalam kaitannya dengan Jakarta sebagai kota pintar yang mendukung pengembangan wisata cerdas tujuan.

 

Kata Kunci : Teknologi Informasi dan Komunikasi, Jakarta, Pengalaman Berwisata, Smart City

 

 

ABSTRACT

As the Capital City, Jakarta is one of the cities in Indonesia that implements ICT and transform into a smart city. Some activities related to public policies have used ICT applications that are managed through a monitoring and evaluation command center. This study tries to find out whether ICT applications that have been applied affect the activities of traveling in DKI Jakarta, especially related to the tourist experience. This study uses quantitative data analysis techniques by taking samples of foreign and domestic tourists of 190 respondents each. The distribution of questionnaires was carried out in several major tourist attractions in DKI Jakarta such as Monas, Old Town, Taman Mini Indonesia Indah, Ragunan Zoo. The results found that ICT has not had a significant influence on the experience of traveling in DKI Jakarta.The purpose of this study is to test ICT for the experience of traveling tourists in relation to Jakarta as a smart city that supports the development of smart tourist destinations.

 

Keywords: DKI Jakarta , ICT, Smart City, Tourist Experience,


Keywords


DKI Jakarta; ICT; Smart City; Tourist Experience;

Full Text:

PDF

References


Asabere, N. (2012). Use of Information & Communication Technology (ICT) in Tertiary Education in Ghana: A Case Study of Electronic Learning (E-Learning). International Journal of Information and Communication Technology Research

Buhalis, D. Dan Amaranggana, A. (2014). Smart Tourism Destinations. In I. Z.

Buhalis, D., Aditya, A. (2015). Smart Tourism Destination Enhance Tourism Experience Through Personalisation of Service. United Kingdom. Springer International Publisher

Caragliu, A., Del Bo, C., & Nijkamp, P. (2009). Smart Cities in Europe, Series Research Memoranda 0048. VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics.

Gretzel et al. (2015). Smart tourism: foundations and developments. University of St. Gallent: Institute of Information Management.

Gretzel, U., Koo, C., Sigala, M., & Xiang, Z. (2015). Special issue on smart tourism: convergence of information technologies, experiences, and theories. Electronic Markets, 25, 175–177.

Hamid, N., dan Zaman, H. (2010). ICT dimension and indicators towards building a knowleadge society in Malaysia: a measurement model. Malaysia. Researchgate

Harrison, C., Eckman, B., Hamilton, R., Hartswick, P., Kalagnanam, J., Paraszczak, J., & Williams, P. (2010). Foundations for Smarter Cities. IBM Journal of Research and Development, 54(4).

Hayllar, B. & Griffin, T. (2005). The precinct experience: a phenomenoligal approach.Tourism destination

Hetifah, S.J. (2003). Inovasi, Partisipasi, dan Good Governance: 20 Prakarsa Inovatif dan Partisipatif di Indonesia. Jakarta: Yayasan Obor Indonesia

Imhanwa, Samuel. Dkk. (2015). Relevance of Cloud Computing: A Case for UK Small and Medium Sized Tourism Firms. GSTF Journal on Computing (JoC) Vol.4 No.3.

Júnior A. S., Filho L. M., García F. A. & Simões J. M. (2017). Smart Tourism Destinations: a study based on the view of the stakeholders. Revista Turismo em Análise – RTA. ResearchGate

Jasrotia, A. (2018). Smart Cities to Smart Tourism Destinations: a review paper. Journal of Torism Intelligence and Smartness. India.

Kementerian Pariwisata. (2017). Smart Tourism. Jakarta.

Khan. S, et al. (2017). Smart City and Smart Tourism: A Case of Dubai. (Journal of Sustainability. Vol. 9).

Koo et al. (2016). Conceptualization of Smart Tourism Destination Competitiveness. (Asia Pacific Journal of Information Systems. Vol. 26. No. 4. 561-576).

Koo, C., et al. (2016). Special section on generative smart tourism systems and management: Man-machine interaction. International Journal of Information Management.

Larsen, S. (2007). Aspect of physicological of the tourist experience.Scandinavian Journal of hospitality and tourism

Lee, T. (2014). Technology Enhanced Tourist Experience: Insights from Tourism Companies in Rovaniemi. Thesis. LAPLAND UNIVERSITY OF APPLIED SCIENCES SCHOOL OF TOURISM AND HOSPITALITY MANAGEMENT

Li, Y., et al. (2016). The concept of smart tourism in the context of tourism information services. Tourism Management. Beijing. Elsevier

Liu, P., Liu, Y. (2016). Smart Tourism via Smartphones. International Conference on Communications, Information Management and Network Security. Beijing.

McCabe, S. – Sharples, M. – Foster, C. 2012. Stakeholder Engagement in the Design of Scenarios of Technology-Enhanced Tourism Services. Tourism Management Perspectives 4/2012, 36–44. Doi: 10.1016/j.tmp.2012.04.007.

Mell. P, and T. Grance. (2011) “The NIST definition of cloud computing,” NIST Special Publication, https://csrc.nist.gov/publications/detail/sp/800-145/final

Neuhofer, B. – Buhalis, D. 2012. Understanding and Managing Technology- Enabled Enhanced Tourist Experiences. – In Proceedings of the 2nd Conference on Hospitality and Tourism Marketing & Management, Corfu, Greece.

Quinlan. C, S. & Carmichael, B. (2010) The dimensions of the tourist experience.

Ryan, C. (2002). From motivation to assessment in C Ryan (ed). The tourist experience (2nd edition)

Simons, R. (2005). Mobile Communication Technology in Tourism – Possibilities for Tomorrow. Thesis. NHTV Breda: Belanda

Stamboulis, Y. &Skayannis, P. (2003). Inovation strategies and technology for experience based tourism. Tourism management.

Su, Kehua et al. (2011). Smart City and the Applications. China. ResearchGate

Telfer, D. J., & Sharpley, R. (2008). Tourism and Development in the Developing World. Abingdon (Oxon) and New York: Routledge.

Wang, Xia. (2015). How smart is your tourist attraction?: Measuring tourist preferences of smart tourism attractions via a FCEM-AHP and IPA approach. Tourism Management. Elsevier

Werthner, H., Koo, C., Gretzel, U., & Lamsfus, C. (2015). Special issue on smarttourism systems: convergence of information technologies, business models and experiences. Computers in Human Behavior, 50, 556–557.

Zang, Li., Li, N & Liu, M. (2012). On the basic concept of smarter tourism and its theoritical system. Tourism tribune.




DOI: https://doi.org/10.17509/jithor.v3i1.24304

Refbacks

  • There are currently no refbacks.


Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

eISSN : 2654-4687

pISSN : 2654-3893

This work is licensed under Creative Commons Attribution-ShareAlike 4.0 International License

Visit My Stat